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We know that that every client and their care needs are different. The decision to reach out for help can be scary and overwhelming, especially in finding the right caregiver. Partners That Care understand that each individual is unique; therefore we take a unique approach to meeting your care needs. Our professional staff will meet with you and your family to discuss your needs and partner with you to determine your care options.
Resources / Helpful Hints
Frequently Asked Questions:
Here are answers to the most commonly asked questions. If you have a specific question and cannot find the answers here give us a call at (866) 646-9961 and speak with one of our friendly, knowledgeable Home Care Expert.
Where does Partners That Care provide service?
Partners That Care provides services in Essex, Union, Morris, Bergen, Passaic, Middlesex, Monmouth and Hudson Counties.
Is there a minimum amount of time I can get home care help?
There is a four hour minimum per day. Care can be provided from three to seven days per week, depending on the client's specific needs.
What do I need to do to get home care help?
The process is easy. To access services call us at 866-646-9961 or complete an inquiry profile online. To access the inquiry profile click here. Complete the profile and let us know exactly what you need. One of our registered nurses may visit you at home to complete a consultation and work in partnership with you to determine what services will best meet your or your loved one's individual needs. Because we know that each individual is unique, we carefully select our home care professionals to meet the unique needs, personality and lifestyles of each patient. A registered nurse will supervise and coordinate all services provided by your home team of professional caregivers.
I only need a home health aide for two hours. Why is there a four-hour minimum?
If the only help you need is with personal care (bathing and grooming), Partners That Care offers a bath service, which provides up to two hours of care. For other home health aide services, we require a four-hour minimum in order to guarantee the best possible care and to maintain consistency and a close connection with the caregiver who is working with you or your loved one.
How far in advance do I have to call to set up home care?
Getting you the help you need to keep you safe at home is our priority. We handle all service requests with urgency, whether that is the same day or several weeks in advance. It is helpful if we are given at least 24-hours in advance of the time the service is needed.
Once I have provided all the necessary information to get home care going, what is the next step?
Once your call is completed, a Registered Nurse will visit your home to work with you on developing a care plan. A home health aide supervisor will then be assigned to personally assist you with identifying the right staff member to meet your needs. The supervisor will then contact you to provide the name of the home health aide and answer any questions you may have.
I am concerned about being able to reach someone at Partners That Care over the weekend, on a holiday, or during the night if I have to.
someone is available to help you seven days a week and we are accessible 24 hours a day. We also have staff members who are on-call during non-office hours to assist you with any urgent service issues.
What is the difference between a "health care service firm" and a "certified agency?"
Health Care Service Firms, such as Partners That Care, is a licensed Health Care Service Firm certified by the TN office of the Attorney General- Division of Consumer Affairs to provide health care services such as personal care and companionship, private duty nursing, escort services and geriatric care management services, therapy services, social work services, dietitian services. A Health Care Service Firm can provide you with many of the same services as a Certified Home Health Agency. (that means Partners That Care can provide the same services as a Certified Home Health Agency but referral and reimbursement for those services is the point of difference. With a Certified Home Health Agency, referral for services must come directly from your physician. Payment is made by Medicare, Medicaid or other insurance. With a Health Care Service Firm, although we must obtain an order from your physician, you or your family members can determine what services are needed or desired. Payment is made by the person who needs the services, or a guarantor (someone who accepts legal responsibility to pay for the services received on behalf of the client), or through a long-term care insurance policy.
My family member has to maintain an ostomy. Can a home health aide help care for it?
Yes, Partners That Care home health aides may care for an ostomy, as long as it is mature.
Do you offer a CNA or homemaker service?
We do not provide CNA or homemaker services. However, we do have home health aides who are able to provide services to assist with the activities of daily living and to perform light housekeeping.
I need someone to escort me to and from doctor's appointments or to the hospital. Do you offer that kind of service?
Yes. Our Certified Home Health Aide can assist your love one in getting ready for their appointment and accompany him/her to and from the appointment and to the hospital. The aide will also be available to assist you whenever you are ready to return home from the hospital.
Do you provide escort services to accompany clients after outpatient procedures?
Yes. This is a service provided by a Certified Home Health Aide assigned to the role of Appointment Aide (Ambulatory Escort).
What is the difference between a home health aide, licensed practical nurse (LPN) and registered nurse (RN)?
A home health aide is trained by The Tennessee Board of Nursing Health approved training program and certified by the Board of Nursing to assist in activities of daily living. An LPN (Licensed Practical Nurse) is licensed by the Board of Nursing to assist in activities of daily living as well as some skilled nursing needs and usually has an associate degree from a community college. An RN (registered nurse) is licensed by the State Board of Nursing to assist in activities of daily living and perform skilled nursing care and usually is the graduate of a diploma nursing, community college or four-year bachelor's degree program.
Can I get a home health aide for 3 hours a day, 7 days a week?
Yes, Although Partners That Care requires a minimum of four hours of per day care. If you are requesting more than 5 days per week, we will work on lowering the minimum to 3 hours per day.
I love the home health aide you provided. Can I arrange for that person to provide care for me again?
Your satisfaction with the care you receive is always our top priority. We will try our best to provide you with the same home care professional, as long as scheduling permits
What if I am not compatible with my home health aide? Can I switch?
Yes, we try to match clients and aides in the best possible way. If you are not comfortable with the match we made, we are more than willing to provide you with a different aide.
Do you draw blood for blood tests?
Yes, we do. Our RNs are available to meet your lab draw needs; however, we will need an order from your physician.
Can a home health aide help administer medications?
Each situation is different. Once we have more information from you about your loved one and his or her ability to direct the home health aide, we will be able to determine if the aide can administer medication. A nurse is always available to assist if the home health aide is not able to do so. The best way to determine if a home health aide can help administer medications is to call one of our knowledgeable staff members to review the situation so we can make the appropriate recommendation.
What is the difference between a live-in home health aide and receiving 24 hours of service?
Client needs vary and some clients can do well with a live-in home health aide. A live-in home health aide stays in your loved one's home overnight. The aide will need to have a place to sleep and the ability to sleep so that he or she is able to safely provide care to your loved one. If sleep time is not practical due to your loved one's condition or due to space concerns, we will provide 24 hours of service, ensuring round-the-clock care from two different home health aides who each have a 12-hour shift.
What services may my home health aide provide?
Your home health aide can help with the daily tasks needed to keep your loved one safe, healthy, and independent at home. These tasks include but not limited to assistance with personal hygiene (such as bathing or showering), meal preparation, reminding your loved one to take medication; performing light housekeeping (laundry, doing the dishes, shopping, etc.); escorting your loved one to and from appointments; accompanying him or her to social events; and many other similar services.
What do you mean by "continuous service?
Continuous service is defined as receiving home care services for five or more days in one case.
Can I interview my home health aide before he or she begins providing services?
When the RN performs your initial assessment and assist you in creating your care plan, he/she will ask a series of questions to help us better understand the type of aide who will be compatible with you or your loved one. We search our extensive database to match you with the best possible aide for your wants and needs. You may choose to interview the aide before he or she begins, with an associated cost. We encourage you to think of the first day or two of service as a trial period, so you may evaluate not only how the aide performs the required tasks in the Plan of Care, but also to make sure you feel the aide is a good fit for you and your loved one's personalities.
Can my hours of service be divided? For example, can I receive services from 8 AM to 12 PM, then from 4 PM to 8 PM?
Yes. Flexibility is built into our services and we will accommodate your specific needs, as long as each shift is four hours or greater.
Do you provide assistance for people in wheelchairs?
Yes. Our home health aides are trained by physical therapists to safely transfer clients to and from wheelchairs, Use of Hoyer lift, Walkers and other assistive devices as well as to assist them indoors and outdoors.
What languages do Partners That Care home health aides speak?
We make every effort to match you with a home health aide who speaks your preferred language. Our home health aides are from a wide range of cultural backgrounds and speak a variety of languages, including Spanish, Russian and Chinese, French creole.
Are Partners That Care home health aides insured?
All Partners That Care home health aides are insured bonded and certified.
I may need home care help, but I'm not sure how much insurance will cover. Can you help me determine my coverage?
Yes, we will. With your permission and authorization, we will call your insurance company to verify your policy and the amount of coverage for which you are eligible and call you back to let you know.
I have Medicare/Medicaid and I want to receive additional home care services from Partners That Care. Is that possible?
Yes, In order to do so, you need to be referred by your primary physician to a Medicare Certified Home Care Agency. We will work with your agency of choice to obtain a service contract so that you can keep the same home health aide to provide the services paid for by insurance and additional services requested by you and paid for by you out-of-pocket.
I would like to receive home care help through Partners That Care, even though it's not covered by my insurance. Is there a way for me to do this?
Yes. Partners That Care can act as a supplement to Medicare or Medicaid hours. This means that if you feel you are not receiving enough services through Medicare/Medicaid, you can receive more through Partners That Care, by paying privately.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. Although credit card and PayPal is the preferred method of payment, we accept checks, cash and money orders as well.